Return policy

    In the case of returning a product, please send us a request via email to 375445601404@mail.ru. In the request, provide information about the order (Name and Surname, E-Mail, contact phone, order number, product name). Please ensure that the items in the order are not included in the list of non-food items of proper quality that are not subject to exchange and return (a excerpt from the relevant regulatory act reflecting the list of items sold in our online store is provided below).

App. 4
to the Resolution
of the Council of Ministers
of the Republic of Belarus
June 14, 2002, No. 778
(as amended by the Resolution
of the Council of Ministers
of the Republic of Belarus
February 2, 2022, No. 62)

LIST
OF NON-FOOD ITEMS OF PROPER QUALITY NOT SUBJECT TO EXCHANGE AND RETURN
(established by the Resolution of the Council of Ministers on February 2, 2022, No. 62)

1. Textile products (fabrics made from fibers of all kinds, knitted and curtain fabrics, artificial fur), ribbon products (ribbons, lace, tape, cords, fringes), carpet products, wires, cords, cables, linoleum, moldings, film, tarpaulin, and other metered goods.
3. Underwear, newborn and infant underwear made from all types of fabrics, underwear knitted items, except for sportswear, corsetry.

4. Hosiery products.

Resolution of the Council of Ministers of the Republic of Belarus dated June 14, 2002, No. 778 (amended on February 2, 2022) "On measures for the implementation of the Law of the Republic of Belarus 'On Consumer Rights Protection' (together with the 'Procedure for providing the consumer with a similar product for temporary use during the repair or replacement of a long-term usage product without charge').